Avaya IP Office Short Codes

Tags AVAYA

Avaya IP Office Short Codes

You can enter a Short Codes to access different features of the phone. These are codes you dial in to quickly toggle a feature on or off, or change the call settings of your phone. Most phone features are accessible via buttons or menu's on the physical phone.  

Do Not Disturb (DND)

  • To switch Do Not Disturb on or off
    • VoIP and Digital phones: Press the DND button on your phone to toggle on or off.
    • Avaya IX Softphone; Click the User Icon in the top left corner of IX softphone and select Do Not Disturb for My Presence.
    • Anaolg phones dial *08 to turn DND on. To turn it off, dial *09
  • To add a number to your exception list – one that will still be able to make calls to you while Do Not Disturb mode is on, dial *10*N# (N) being their number
  • To delete a number from your exception list, dial *11*N#

Diverting Calls

You can divert calls to another extension using Follow Me. Unlike Forwarding Calls, Follow Me can only be used to divert a call to another extension within the Avaya Phone System. You can either divert calls using Follow-Me-Here from another extension, or Follow-Me-To from your home extension:

Follow Me To:

  • To use Follow-Me-To on the handset, select Features \ Forward... \Follow Me To... \ Enter extension number \ select Save.
  • To Clear Follow-Me-To on the handset, select Features \ Forward... \Follow Me To... \ select Clear \ select Save.
  • For Analog phones, dial *14*N# from your own extension. The (N) here represents the extension to which you want calls diverted
  • For Analog phones to Clear Follow-Me-To, Dial *14*# to cancel Follow-Me-To from your own extension.

Follow Me Here:

  • To use Follow-Me-Here on the handset, select Features \ Forward... \Follow Me Here... \ Enter extension number \ select Add \ Select Done.
  • To Clear Follow-Me-Here on the handset, select Features \ Forward... \Follow Me Here... \ Highlight extension number \ select Remove\ Select Done.
  • For Analog phones, To use Follow-Me-Here, dial *12*N# from the extension you are temporarily using. The (N) here represents your home extension
  • For Analog phones, Dial *13*N# to re-direct calls back to your own extension. The (N) here represents your home extension.

Call Forwarding

Your calls can be forwarded to another extension or external number when you are busy or away from the office altogether. You have a few options when it comes to Call Forwarding that can be switched on/off:

J-Phones / Digital 2420

  • To use Forward, select Features \ Forward Unconditional... \Enable Forward Unconditional "On" with arrow keys \ Scroll down to set Destination Number\ Follow Me Here... \ Enter extension number \ select Add \ Select Done.
  • To Clear Follow-Me-Here on the handset, select Features \ Forward... \Follow Me Here... \ Highlight extension number \ select Remove\ Select Done.

Analog Phones

  • To set the number to which your calls are forwarded, you need to dial *07*N#. The N here represents the extension number you want the call forwarded to. So, if you want the call forwarded to extension 2121, for example, you would dial *07*2121#
  • To switch Forward Calls Unconditional On (not a Hunt Group), dial *01. To switch off, dial *02
  • To turn on Forward Calls when you are Busy, dial *03. To switch off, dial *04
  • To switch Forward Calls when there is no answer on, dial *05. Dial *06 to switch it off
  • To switch Forward Hunt Group Calls on, dial *50. To switch it off, dial *51
  • To Cancel All Forwarding, dial *00

Hot Desk (Login on another phone)

This short code allows a user to log onto another user's extension with her/his own extension settings.  

J-Phones

  • To use Forward, select Features \ Phone User \ Login.
    • Enter your 4 digit extension and password.
    • Press Done or Enter (center button).
  • To Clear Hot Desk, , select Features \  Phone User\Logout.
    • Press Select or Enter (center button).

Digital 2420 Phones

  • Dial: *35*N*P#

  • Telephone: N (this is your personal 4 digit extension)

  • Password: P

Based on the above sample short code, Paul (extension 2040) can go to another phone (even if it is already logged on by another user) and log on as extension 2040 by simply dialing *35*2040*123456#. Once Paul has logged onto this phone, extension 2040 is logged out at Paul's original phone. When Paul logs out of the phone he has "borrowed" by dialing *36, his original extension will automatically be logged back on.  

Print Article