Zoom Assistance

Zoom is an easy to use tool for live video and audio conferencing, messaging and screen sharing across desktops, mobile devices and conference room systems. Any person (student, faculty and staff) can create and use a free account.

Two types of Zoom accounts available to SVC instructors, staff and students.

  • A free basic user account is an account without a paid license. With this account, the meetings will time out after 40 minutes. But, you can reconnect as many times as you need. Please go to the Zoom website (https://zoom.us/) and create your new account. Make sure to use your SVC email. 
  • A pro account is a paid licensed account. With this account, you have unlimited time usage.


  • eLearning will help instructors to upgrade from Basic to Pro account as needed.
  • Non-instructor employees will request Pro Zoom account from IT HelpDesk.
  • Students can use free basic account; SVC doesn't provide students with Pro Zoom accounts.

Resources video tutorials:

Submit a Help Request for additional assistance.

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Service ID: 41154
Fri 12/13/19 4:20 PM
Fri 10/2/20 2:28 PM