Missing a Button or Navigation Menu in ctcLink

Table of Contents:

• The Issue
• Step 1: Try Another Web Browser
• Step 2: Clear Browser Cache
• Step 3: Contact the SVC I.T. Help Desk for Assistance

The Issue

It is a common issue to find that a button or navigation menu (further referred to as the missing "control") is missing from what you should be able to see in ctcLink.

Please follow the below steps to fix the issue.

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Step 1: Try Another Web Browser

1. All web browsers are not created equal, and you may have better luck with another browser
2. If you are still missing the control in multiple web browsers, please continue below at Step 2: Clear Browser Cache

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Step 2: Clear Browser Cache

1. Follow the steps in this article to clear your browser cache: Article - Clearing Your Web Browser C... (teamdynamix.com)
   1. Be sure to first perform the test using Private Mode browsing, which will confirm if clearing the cache will help.
2. If clearing the browser cache does not help, and the control is still missing, then continue below at Step 3: Contact the SVC I.T. Help Desk for Assistance.

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Step 3: Contact the SVC I.T. Help Desk for Assistance

• If you have followed the above procedures and are still unable to access the missing control, then please contact the SVC I.T. department for further assistance at:
  • Online self-service: Service - Missing a Button or Navigat... (teamdynamix.com) (Fastest response time)
  • Phone: 360-416-7766
  • Email: IT.HelpDesk@skagit.edu
  • In the Norwood Cole Library, room 138

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