It is a common issue to find that a button or navigation menu is missing from what you should be able to see in ctcLink.
This issue is detailed in the following knowledge base (KB) article, where you can attempt to fix it: Missing a Button or Navigation Menu in ctcLink
If you have followed the instructions in the KB article and are still having issues, please click the Request Service button to enter a Help Desk Ticket. The Help Desk will assign the proper subject matter expert to assist you further.
Please enter detailed information in the Description field to help identify which button or navigation menu is missing. You can also take screenshots to attach to the ticket.